![]() ![]() *You will need to enter your email address. You can contact us by clicking on Contact us on our main support page. We will also need screenshots of the error message to make sure we clearly understand the problem. ![]() Attach the file to this email when you respond to us.Rename the file with your name and save the file.Type into the box, which opens " MSINFO32" then click " OK".Hold down the " Windows Flag" key and press R at the same time.Follow the steps below to generate this file: This is technical information that our development team will use to find a solution faster. If your problem persists you should generate a system information file (.NFO). In the event, you cannot provide a file, try to find a version of the file you can send us. We guarantee the privacy of your documents and ensure you they will only be used for testing purposes. Sending us the files that you used will exponentially make things quicker for everyone. The best way for us to do this is to use your files. In order for the development team to understand what went wrong, we need to try and replicate the problem on our end. You can learn more about disabling our add-ons by clicking here. Sometimes our add-ons can create a conflict on a user’s computer. These add-ons will allow you to open up PDFs without launching Soda PDF. When you install Soda PDF we install a previewer into Microsoft Outlook and your web browsers. If you need help with uninstalling Soda PDF click here for additional instructions. Click here to find download links for each version of Soda PDF. If you aren't sure that you do, there's no harm in uninstalling and reinstalling Soda PDF. If you are using a desktop version of Soda PDF make sure you have the latest build of your Soda PDF installed. Follow along with this article and we guarantee a quicker resolution. It's the type of thing the support representatives will ask you when they start helping you. ![]() There are a few things you can do to help us help you faster. We assure you that our team will do everything we can to find you a speedy resolution. We apologize that you have encountered a problem. ![]()
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